Legal information
Privacy Policy
How Eco Connect Services handles the information shared through this website.
Our approach to privacy
This policy explains how personal data is handled when you use this website or submit an enquiry.
Obsidian Systems Ltd, operating Eco Connect Services, is the data controller for the personal data covered by this policy. You can contact us through the Contact page or at enquiries@ecoconnectservices.co.uk.
Obsidian Systems Ltd is registered at Suite G7 Woodland Place, Hurricane Way, Wickford, SS11 8YB. Company number: 16435170.
Information we collect
We collect the information you choose to provide when you submit one of our forms.
Contact form
- reason for contact, name, email address and enquiry message;
- telephone number, where you choose to provide it; and
- confirmation that you have read this privacy policy.
Renewable Consultation form
- your enquiry type, name, email address, postcode and project goals;
- the technologies or topics you select and preferred contact method;
- telephone number, where you choose to provide it; and
- confirmation that you have read this privacy policy.
We also use a hidden anti-spam field. It is not intended for visitors to complete and is not shown to assistive technology.
Optional website analytics
If you allow analytics, Google Analytics 4 receives information about page visits, interactions, device and browser characteristics and approximate location. The analytics implementation does not send enquiry fields, contact details or form free text.
Why we use your information
We use form information to:
- respond to your question or consultation request;
- understand the broad context of your enquiry and route it appropriately;
- keep an appropriate record of communications; and
- protect the forms and website from misuse.
The legal basis will depend on the context of your enquiry. It may include taking steps at your request before entering into an agreement, our legitimate interests in responding to and managing enquiries, or another basis where applicable. Acknowledging this policy does not subscribe you to marketing.
Optional analytics are used only after your consent to help us understand and improve the website. You can withdraw that consent at any time through Cookie preferences in the footer.
Where information is handled
The website uses Netlify Forms to receive and store form submissions. Form notification emails are routed to the Eco Connect Services shared mailbox in Microsoft 365. These are the services currently confirmed for the enquiry journey.
Obsidian Systems Ltd will handle enquiry information through the services used for that journey and only for the purposes described in this policy.
If you contact us through WhatsApp, your message and telephone number are processed through WhatsApp, which is operated by Meta, under their terms and privacy policy as well as ours. We use WhatsApp only to answer enquiries. If you would rather not use it, the telephone number and email address on our contact page reach the same person.
Where you ask us to arrange a quotation, we will pass your contact details and the project information you have given us to our vetted installation partner, so they can contact you directly. We will always ask you before we do this.
Where you allow optional analytics, website interaction information is processed through Google Analytics. See the Cookie Policy for the provider, purposes, storage and controls.
How long we keep information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Specific retention periods by data category:
- Netlify Forms submissions: 30 days from receipt
- SharePoint enquiry register: 30 days from receipt
- Synthetic test data: 7 days (automated deletion)
- Alert and system logs: 90 days
- Mailbox correspondence: 12 months from last contact with you
Your rights and complaints
Depending on the circumstances, you may have rights to:
- ask for access to your personal data;
- ask for incorrect information to be corrected;
- ask for data to be erased, restricted or object to its use;
- request portability where this applies; and
- withdraw consent where processing relies on consent.
To make a request, contact enquiries@ecoconnectservices.co.uk. You also have the right to complain to the Information Commissioner’s Office.
We are not currently registered with the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this policy when the website, enquiry process or legal requirements change. The review date above will be updated when this happens.